Frequently Asked Questions
Everything you need to know about your Honey Birdette experience.
How do I determine my correct size?
We recommend referring to our comprehensive Size Guide located on each product page. Our sizing follows standard UK/AU measurements, but if you are between sizes, we suggest sizing up for the most comfortable fit in our structured lace and satin pieces.
What is your return policy for intimate apparel?
For hygiene reasons, we only accept returns on items that are unworn, in their original packaging, and with all tags and hygiene seals intact. Returns must be initiated within 30 days of purchase.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. You will receive a tracking number via email as soon as your order is dispatched from our boutique warehouse.
How should I care for my luxury lingerie?
To maintain the quality of the delicate lace and hardware, we strictly recommend hand-washing your items in cold water with a mild detergent. Avoid tumble drying and always lay flat to dry in the shade.
Do you offer discreet packaging?
Yes, all orders are shipped in plain, unbranded outer packaging to ensure your privacy and discretion. The sender name on the shipping label will appear as 'HB Logistics'.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and buy-now-pay-later services such as Afterpay and Klarna.